Introduction
Brands can benefit from integrating their CRM with WhatsApp. The messaging app is one of the most popular tools in the world; it has over 1 billion users and more than 40 billion messages sent every day. It’s no wonder that many companies are getting creative with ways to integrate it into their workflow, including using it as a customer support channel.
WhatsApp CRM features [SocialEpoch]
Multilingual Support
Auto translate all messages into the language you prefer
Empower your team to communicate productively with customers from every corner of the world
Multi-accounts Login
Only one account is allowed on each device?
You can run up to 10 WhatsApp accounts simultaneously on SocialEpoch SCRM!
Create & Edit User Personas
Greet your clients on their big days in life, and save time from recognizing one lead to another since you can label them! Segregate your customers with tags for personalized marketing.
Data Synchronization
Real-time data synchronization between mobile and PC
Export chat records and customer information from all agent accounts at one click.
Contact Management
Import and export customers easily and organize customer personas and tags efficiently
Group Management
Group member export and group broadcast. Reach your target customers as precisely as possible.
Customer Journey
Record the whole process of acquiring leads and track customers’ behavior in the CRM.
Follow-ups
Follow up with customers and share all the information with your team. Improve customer loyalty with SocialEpoch CRM.
Smart Chatbot
Solve Customer Queries 24×7. Automatically collect information from potential customers. Send texts, images, docs, and videos in a smart automated manner.
Task Assignment
Assign your tasks or clients to your team as needed, since every client deserved to be served timely!
WhatsApp Marketing Toolkits
Create your own website within minutes, customize your e-business card, and select from massive free content templates as you want. Everything you name it!
AI Exploring for Potential Customers
Empowered by big data and AI, explore your potential customers on WhatsApp and reach them instantly.
Professional Support
We provide each client with a professional team for training and guidance to help you maximize your goals with SocialEpoch.
Increase in customer engagement and satisfaction
- Customers can reach you anytime, anywhere, and at any time.
- Customers can reach you whenever they want to.
- Customers can reach you whenever they need to.
Travel industry benefits from WhatsApp integration with CRM
The travel industry is huge and WhatsApp is a great way to reach customers. Travel companies can benefit from WhatsApp integration with CRM by improving customer satisfaction and making their business more efficient.
- Improve customer satisfaction: If you use your CRM to track customer interactions, you can find out how often travelers are contacting your company, what they’re saying, which area of the process they’re struggling with and more. With this information in hand, you’ll be able to improve the experience for future customers by fixing any problems that have surfaced or simply being available should they need help again.
- Make processes more efficient: You can also use your CRM data as part of a larger strategy for automating key functions of your business—like booking flights or responding to customer issues—so they don’t require manual intervention anymore. This will reduce mistakes while also freeing up employees’ time so they can focus on tasks that require human interaction instead (or just take a break).
Other industries that can leverage WhatsApp CRM integration
- Education
- Healthcare
- Real estate
- Retail
- Restaurants and hotel chains can also benefit from WhatsApp integration, as the messaging app is widely used by their target audience. Businesses in this industry can make use of the high engagement on WhatsApp to increase customer loyalty and make sales more efficient.
Using WhatsApp is another way to increase your customer support and client satisfaction.
- You can use WhatsApp to increase your customer support and client satisfaction.
- This will result in an increase in business, which is a major concern for most businesses today.
- This is because there are many competitors out there, so you need to come up with innovative ways of gaining an edge over them.
- Using WhatsApp is one way to do this since it allows you to stay connected with your customers even when they are not around or do not have access to their phones (e.g., when they are at work).
Conclusion
The integration of WhatsApp with CRM is a great way to increase your business growth. There are many benefits of using this tool, including increased customer engagement and satisfaction. The travel industry has also found success with WhatsApp as a means for customer support. We’ve seen how businesses can use this integration for their own advantage and we look forward to seeing how more companies use it in the future!
