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Tips On Boosting Team Management with SocialEpoch WhatsApp API

The success of a business relies heavily on its teams and the level of coordination between them. You may have the best teams and the best technology to support them. But if you fail at team management,  success could be a far-fetched dream.

Managers who oversee teams commonly face several challenges related to productivity and communication. Knowing how to recognize these challenges and address them helps increase a manager’s confidence and ability to lead a team. In this article, we discuss the most common challenges of managing employees and ways to boost team management with SocialEpoch WhatsApp API.

8 Common Team Management Challenges in Organizations

Team management challanges

Here are some of the most common management challenges that are faced by managers handling one or more teams:

1. Lack of communication

Effective communication is crucial for effective team management but in most cases, it loses its impact or effectiveness while traveling through the hierarchy. Poor project data and miscommunications among project stakeholders are responsible for 48% of all the rework on a project. It can increase project costs, cause delays, and even lead to disputes among stakeholders.

2. Poor teamwork

Proper communication within the team is equally important as having communication outside of it. Sometimes, employees may be great at completing individual tasks, but that comes to collaborating with other members of the team, the results may not be the same. To establish teamwork, managers should ensure that team members work in sync. Failing to do so can lead to task repetition or miscommunication with clients.

3. Absence of structure

For most organizations, the need for setting up a proper structure for smooth inter-communication between teams and their members is overlooked. This leads to relying on channels that create more confusion and chaos and leads to unnecessary delay or miscommunication. Especially talking about email-based communication, not only does it take hours to get a response, flooding each other’s inboxes with hundreds of emails on a daily basis can be an overwhelming experience for many.

4. Time management

For a manager, assigning tasks to team members and keeping track of it on an individual basis can be a time-consuming process and leads to possibilities of human error. Not to ignore the fact that many tasks need to run in sync within teams or multiple teams. Team management and their allocation of tasks manually can lead to a significant loss in productive time. Another reason why teams lose a lot of productive hours is that they spend a lot of time on meetings and conference calls which adds little value but can burn a lot of your time.

5. Inadequate support

Managers sometimes need approval from the executive team of a company or the business owner before moving ahead with a project. When the decision-making process takes longer than expected, it may slow down their team’s progress overall.

6. Transition from co-worker to manager

Imagine a scenario where a lower-level team member reports an urgent server issue that can completely disrupt their app services. Obviously, he/ she will report it to their immediate manager who in turn reports it to their manager and by the time the concerned management learns about the issue and gets it fixed, the business would have already suffered losses for the duration the app was down.

7. Weak workplace culture

Organizational hierarchy is a necessary structure that aids in effective resource and team management. But many times, it also becomes the cause of unnecessarily long communication channels causing unwarranted project delays and limited interactions across teams, and weak workplace culture. 

8. Lack of transparency

Transparency is becoming the presumed norm in the project and program management and expectations are growing. It starts at the top: the more senior you are, the more responsibility you have. Employees will follow the leader’s behaviors, good or bad. When this is done well it can have a positive cascade effect throughout the organization.

How you can boost Team Management with SocialEpoch WhatsApp API

Social Epoch WhatsApp API for team management

SocialEpoch is a WhatsApp interfaced SCRM tool and is loaded with features that make it a robust solution for organizational management and CRM support. SocialEpoch comes with an Admin Console and a WhatsApp SCRM interface which allows multi-level management and gives transparency, support, and a proper structure for organizational communication.

Here is how it works:

1. A structured communication channel

With the account manager feature, an individual can sort every customer query into their specific departments or categories and then assign them further to teams or individuals that are best suited to handle it.

2. Team Work

SocialEpoch WhatsApp API allows you to manage contacts using its Account Manager feature. Through this feature, you can delegate contacts to your team members so they can handle it further.

3. Efficient support system

Since SocialEpoch offers WhatsApp-based communication, it works in saving a lot of time through instant response. Especially when it comes to getting approvals from business owners or the executive team of a company.

4. Effective time management

SocialEpoch lets you visually view and manage all allocated tasks, their status, and all related information about them. This helps in keeping track of all tasks across various departments and make plans accordingly. Through group discussions, teams can discuss agendas and reach an effective conclusion faster and save a lot of time.

5. Transparent and hierarchy free environment

WhatsApp-based communication and team management help in flattening the hierarchical gap to a large extent. It also allows group conversations 

Conclusion

SocialEpoch addresses all issues faced in team management and provides an effective and efficient alternative in the form of SocialEpoch. SocialEpoch brings transparency and allows teams to show more engagement among themselves as well as with customers.

To know more about SocialEpoch click here or drop us a mail at [email protected]