JOIN YOUR CUSTOMERS ON
Your next customer may be just a chat away! SocialEpoch gives you the right tools to connect with your customers directly and give your business a competitive edge.
SocialEpoch – Best CRM with WhatsApp Integration
SocialEpoch is a WhatsApp Business CRM integration tool that provides its users a centralized CRM platform to find new leads, engage with existing customers, manage teams, and keep track of daily business analytics.
WhatsApp has more than 2 billion active users worldwide. SocialEpoch CRM with WhatsApp Integration gives you a platform to engage with WhatsApp users from any corner of the world and gives your business global exposure.
Multi-account Management On The Same Screen
Supporting up to 10 accounts log into
WhatsApp per agent at the same time
The WhatsApp Business API allows medium and large businesses to communicate with their customers at scale. Using the API, businesses can build systems that connect thousands of customers with agents or bots, enabling both programmatic and manual communication.
AI Auto Reply&Quick Reply
Automatically reply to customer questions according to different keywords. Intelligent prompts and quick replies to customer inquiries. Automatically send greetings to new customers’ inquiries when you’re not online.
Global Language Automatic Translation
A variety of the most advanced built-in translation engines allow you to communicate with global customers smoothly
Work Task and Customer Business Cycle Tracking
Import task lists and assign them to different employees to process, follow up, track, and check key points in the customer’s entire business cycle
User Persona System & User Profile System
Rich user smart tags and manual tags helo you analyze and query users’ static attributes and behavior data
Automatic Backup of Data Assets
All data if get user granted is synced to the server;
the contacts of blocked accounts can be easily transferred to another agent account; Talk quality of the whole process is monitored.
Support PC and Mobile Terminals at the Same Time
Meet the need to work on your mobile phone