WhatsApp is the most popular messaging app in the world. It has more than 1.5 billion users, and about 70% of them use WhatsApp as their only form of communication.
WhatsApp’s popularity among consumers makes it a great channel for businesses to communicate with customers and leads. And if you are using WhatsApp as your primary communication tool, then it is time to add a CRM solution to your arsenal!
Start communicating with your leads and customers.
WhatsApp CRM can help you with:
- Customer service
- Lead generation and marketing
- Product development and sales
- Customer retention, satisfaction and loyalty
Better customer service
Customer service is one of the most important aspects of any business. It’s easy to think that your customers can’t help themselves, or that they’re not interested in doing so. But a remarkable number of them are willing to spend time deciding which company they want to deal with. The key here is providing excellent customer service.
Providing excellent customer service means more than just answering their questions or fulfilling their orders—it means making sure they feel welcome, appreciated and understood whenever they contact you. With this goal in mind, you should make it as easy as possible for people to reach out if they need help or have questions about your products or services, whether they’re contacting you over email or phone call, through social media channels like Facebook Messenger (and not just WhatsApp), via chatbots on websites like Messenger itself where there might be several other platforms available under one roof; even if someone wants the chance at a freebie!
Authentic interactions with prospects and customers
You can reach out to your customers easily with a WhatsApp CRM. It will help you to build relationships with your prospects and other clients. You can learn about their needs and requirements and help them in a better way. You can build trust with them, which is very important when it comes to customer service. With this amazing tool, you can generate leads for your business as well!
Increase customer engagement
You’ve probably heard that customer engagement is the key metric for success in business. If you want to grow your business, you need to have a good customer base and keep them happy. In order to do this, you need to know what they want from you and how they feel about your product or service.
WhatsApp CRM can help increase your customer engagement by allowing customers to communicate with each other, which leads to increased brand loyalty. This will make it easier for them to spread the word about their experience with your company and increase sales opportunities for you as well!
Automate your marketing efforts
Automation can be used in many ways to save time and scale your business. For example, if you have a lead generation funnel with many steps, automation can take care of the tedious tasks at each step so that you can focus on what’s important– closing the sale.
In addition to saving time, automating your marketing efforts also helps you reach more prospects by removing human error from repetitive tasks like sending emails and messaging people on WhatsApp or Facebook Messenger. With automated campaigns, it’s easier for businesses to engage with their audience without having to manually send out personalized messages every single day.
Improved customer retention
- Customer retention is the key to business growth.
- It’s a long-term strategy.
- It’s cost effective, sustainable and profitable.
Business growth without much effort
It is one of the easiest CRMs to use. It integrates with almost all email clients, including Gmail, Outlook, AOL and Yahoo Mail. You can also integrate it with other systems like Salesforce or Hubspot via its API to send automated emails after someone subscribes on your site or purchases a product from you.
This makes it easy for you to manage your contacts in one place and keep them notified about any changes in your business with just a few clicks of the mouse or taps on your mobile device’s screen.
The best part? This functionality does not require any special technical knowledge—it’s as intuitive for an end user as using WhatsApp itself!
WhatsApp CRM can be useful for business in many ways, it is an easy solution to leverage on.
WhatsApp CRM is a software that allows you to easily manage customer interactions. With this tool, you can make use of the best features of WhatsApp to engage with your potential customers, earn more leads and increase sales.
WhatsApp CRM can be used for a variety of purposes including:
- Managing leads or prospects
- Engagement through live chat support
- Customer support via direct messaging on mobile devices (as opposed to email)
We hope you found this blog helpful and informative. We want to help businesses grow and thrive in their own unique way, so we provide solutions that are easy to implement and use. You can download our WhatsApp CRM now, free of charge!